Terms of service

Terms of Service

OVERVIEW

Welcome to SOUL.

The terms “we”, “us” and “our” refer to SOUL. SOUL operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.

SOUL is powered by Shopify, which enables us to provide our online store and services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our website, services, and purchase products from us.

Please read these Terms of Service carefully. By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, and any other policies posted on our website.

If you do not agree to these Terms of Service or our policies, you should not use or access our website or services.

SECTION 1 - ACCESS AND ACCOUNT

By using our website and services, you confirm that you are at least the age of majority in your country, state, or province of residence.

To browse our website or purchase products from us, you may be asked to provide certain information, including your name, email address, phone number, billing information, payment information, and shipping address.

You confirm that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or allow another person to use your account without authorization.

SECTION 2 - OUR PRODUCTS

We make every effort to display and describe our products accurately. However, product colors, packaging, and appearance may vary slightly depending on your device, screen settings, lighting, or photography.

For fragrance products, scent perception may differ from person to person depending on skin chemistry, environment, and personal preference. We do not guarantee that a fragrance will match every customer’s personal expectation.

Product descriptions, prices, and availability may change at any time without notice. We reserve the right to discontinue any product or limit quantities at our discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase products from SOUL.

We reserve the right to accept, decline, cancel, or limit any order at our discretion. Your order is accepted only when we confirm it and process your payment.

Please review your order carefully before submitting it. Once an order has been accepted or prepared for fulfillment, we may not be able to cancel or modify it.

If we cancel or make changes to your order, we will try to contact you using the email address, billing address, shipping address, or phone number provided at the time of purchase.

All returns, exchanges, and refunds are subject to our Refund Policy.

You confirm that purchases made through our website are for personal or household use and not for unauthorized commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, offers, and promotions may change without notice.

The price charged for a product will be the price shown at the time you place your order and will be confirmed in your order confirmation email.

Unless otherwise stated, prices may not include taxes, shipping fees, customs duties, import charges, or handling fees.

Prices on our website may differ from prices offered in physical stores, marketplaces, distributors, or third-party platforms.

You agree to provide current, complete, and accurate purchase, billing, payment, and account information for all purchases made through our website.

You confirm that you are authorized to use the payment method provided and that any payment information submitted is true and complete.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance, incorrect delivery information, weather conditions, public holidays, or events outside our control.

Please ensure that your shipping address and contact details are accurate before placing your order.

If an order is returned to us due to an incorrect address, failed delivery attempt, or customer unavailability, additional shipping charges may apply to resend the order.

If your item arrives damaged, defective, leaking, broken, or incorrect, please contact us as soon as possible in accordance with our Refund Policy.

SECTION 6 - INTELLECTUAL PROPERTY

All content on our website, including but not limited to trademarks, logos, brand names, product names, text, images, graphics, designs, videos, audio, product descriptions, and website layout, is owned by SOUL, its affiliates, or licensors.

You may use our website for personal, non-commercial use only.

You may not copy, reproduce, distribute, modify, publish, display, transmit, sell, or exploit any part of our website or content without our prior written consent.

SOUL’s names, logos, product names, designs, and slogans are trademarks or brand assets of SOUL. You may not use them without our prior written permission.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, applications, or services offered by third parties.

These tools and services are provided “as is” and “as available.” We do not control and are not responsible for third-party tools or services.

Your use of any third-party tool or service is at your own risk and may be subject to the terms and policies of the relevant third-party provider.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the content, accuracy, privacy practices, security, or policies of any third-party website or service.

If you access third-party links, you do so at your own risk. Please review their terms and policies before using them or making any purchase.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

SOUL is powered by Shopify, which enables us to provide our online store and services.

However, any purchases made through our store are made directly with SOUL. Shopify is not responsible for any sales, products, orders, delivery, damages, losses, or claims arising from purchases made from SOUL.

By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of your purchase or transaction with SOUL.

SECTION 10 - PRIVACY POLICY

Your submission of personal information through our website is governed by our Privacy Policy.

Because our store is powered by Shopify, Shopify may collect and process certain personal information related to your access and use of our store.

By using our website and services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 11 - FEEDBACK, REVIEWS, AND COMMENTS

If you submit reviews, comments, suggestions, ideas, photos, feedback, or other content to us, you grant SOUL the right to use, reproduce, publish, display, modify, and share such content for business, service improvement, marketing, and promotional purposes.

You confirm that any content you submit is accurate, lawful, and does not violate the rights of any third party.

We may monitor, edit, or remove content that we consider unlawful, offensive, misleading, inappropriate, or in violation of these Terms.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery times.

We reserve the right to correct errors, update information, change prices, or cancel orders if any information is inaccurate, even after an order has been submitted.

SECTION 13 - PROHIBITED USES

You may use our website and services only for lawful purposes.

You agree not to use our website:

For any unlawful, fraudulent, harmful, or malicious purpose.

To violate any applicable laws or regulations.

To infringe our intellectual property rights or the rights of others.

To submit false, misleading, or inaccurate information.

To upload or transmit viruses, malware, or harmful code.

To spam, phish, scrape, collect, or track personal information of others.

To interfere with the security or operation of our website.

To copy, resell, or exploit any part of our website or services without permission.

To impersonate another person, business, or entity.

We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been violated.

SECTION 14 - TERMINATION

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in harmful, unlawful, or unauthorized activity.

Termination does not affect any rights or obligations that existed before termination, including payment obligations, intellectual property rights, limitation of liability, indemnification, and any other provisions intended to survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

Our website, services, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

We do not guarantee that our website will be uninterrupted, secure, error-free, or always available.

We do not guarantee that product descriptions, images, or content will be completely free from errors, although we make reasonable efforts to ensure accuracy.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, SOUL, its owners, directors, employees, partners, affiliates, service providers, and licensors shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.

This includes, without limitation, loss of profits, loss of revenue, loss of data, replacement costs, or similar damages.

Nothing in these Terms limits liability where such limitation is not permitted by applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless SOUL, Shopify, and our affiliates, partners, employees, service providers, and licensors from any claims, losses, damages, liabilities, costs, or expenses arising from:

Your breach of these Terms.

Your violation of any law or third-party rights.

Your misuse of our website or services.

Any information or content you submit through our website.

SECTION 18 - SEVERABILITY

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining parts will continue to remain valid and enforceable.

SECTION 19 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, and any other policies posted on our website, form the entire agreement between you and SOUL regarding your use of our website and services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms where necessary for business, legal, or operational reasons.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide services or products to you shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, unless otherwise required by applicable consumer protection laws.

SECTION 22 - CHANGES TO TERMS OF SERVICE

We may update or change these Terms of Service from time to time.

The most current version of these Terms will be available on this page. By continuing to use our website or services after changes are posted, you agree to the updated Terms.

SECTION 23 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

SOUL
Email: rouhdubaiii@gmail.com
United Arab Emirates