Shipping policy

Shipping & Delivery FAQ

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Once your order is confirmed, we will start preparing it as soon as possible.

Orders are usually processed and dispatched within 24 hours, excluding delays caused by incorrect address details, payment issues, public holidays, or circumstances outside our control.

HOW LONG IS THE DELIVERY TIME?

Our average delivery time is 24 to 48 hours after the order is confirmed and dispatched.

Please note that delivery times may vary depending on your location, courier availability, public holidays, weather conditions, or circumstances outside our control.

While we do our best to deliver your order as quickly as possible, exact delivery times cannot be guaranteed in all cases.

CAN I CANCEL MY ORDER?

You may request to cancel your order within 24 hours of placing it.

To request a cancellation, please contact us by email with the subject line “CANCEL” and include your order number.

If your order has already been shipped, dispatched, or handed over to the courier, we may not be able to cancel it. In this case, the order may be handled according to our Refund Policy.

I ENTERED AN INCORRECT ADDRESS. WHAT SHOULD I DO?

If you entered an incorrect or incomplete address, please contact us immediately by replying to your order confirmation email or by emailing us with your correct address and order number.

We can update the address only if the order has not yet been dispatched.

If the order has already been shipped, we cannot guarantee that the delivery address can be changed, and additional delivery charges may apply.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

We pack our products carefully to help protect them during delivery.

If your item arrives damaged, leaking, broken, or defective, please contact us immediately with:

Your order number

Clear photos of the damaged product

Clear photos of the outer packaging, if available

Once we review the issue, we will arrange a suitable solution, which may include a replacement, exchange, or refund depending on the case.

I RECEIVED THE WRONG ITEM. WHAT SHOULD I DO?

If you received the wrong item, please contact us immediately with your order number and clear photos of the item received.

We will review the issue and arrange the appropriate solution.

I HAVE A QUESTION THAT WASN’T ANSWERED. CAN YOU HELP?

Yes. If you have any questions about your order, delivery, or shipping, please contact us at:

Email: rouhdubaiii@gmail.com

We will do our best to reply within 24 hours.